If your website were a person, who would it be? Is it serious, buttoned up, all business, yet trustworthy, and capable? Is it a wisecracking buddy that makes evan mundane tasks fun?
Following a similar structure as a user persona, you can flesh out the personality of your design by creating a design persona. Personality can manifest itself in an interface through visual design, copy, and interactions. A design persona describes the methods of channeling personality in each of these areas, and will help a team of web professionals construct a unified and consistent result. .
Here’s what you’ll include in your design persona:
Personality Image: An image of a person that embodies many of the traits you wish to include in your brand. This will help make the personality less abstract. Pick a famous person, or a person with whom your team is familiar. If your brand has a mascot or representative that already embodies the personality, use that instead.
Overview: Provide an overview of the personality of your brand. What makes your brand personality different from your competitors?
Brand Traits: List 5-7 traits that best describe your brand along with a trait that you want to avoid. This will help those designing and writing for this design persona create a consistent personality while avoiding the traits that would take your brand in the wrong direction.
Personality Map: Personalities can be mapped on an X and Y axis. The X axis indicates the degree to which the personality is unfriendly or friendly. The Y axis shows the degree of submissiveness or dominance.
Voice: If your brand could talk, how would they speak? What sorts of things would they say? Would they speak with a folksy vernacular or a refined, erudite clip? Describe the specific aspects of your brands voice, and how it might change in various communication situations. People change their language and tone to fit the situation, and so should the voice of your brand.
Copy Examples: Provide examples of the type of copy that might be used in different situations in your interface. This will help writers quickly get a sense for how your design persona should communicate.
Visual Lexicon (optional): If you are a designer creating this document for yourself and/or a design team, you can include in your design persona a visual lexicon providing an overview of the colors, typography, and visual style that will best convey the personality of your brand visually. You can either be general about these concepts, or go so far as to include something like a mood board.
Engagement Methods: Describe the types of emotional engagement methods you might use in your interface to support the design persona, and create a memorable experience.